Privacy policy
Cosmicsound operates this store and website, including all related content, features, products, and services, to provide you with a curated shopping experience (the "Services"). Powered by Shopify, we deliver these Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with the Services or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy regarding your personal information, this Privacy Policy will apply.
Please review this Privacy Policy carefully. By using the Services, you confirm that you understand how your information is collected, used, and disclosed as described.
Personal Information We Collect or Process
“Personal information” means information that identifies you or can be linked to you or someone else. “Collected anonymously” means information gathered without your name or details, while “de-identified” means information that cannot be used to figure out who you are. We may collect or use the following types of personal information, including guesses we make based on this information, depending on how you use the Services, where you are, and as allowed or required by law:
Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, like your credit or debit card numbers, bank account numbers, payment details, how you paid, payment confirmation, and other payment information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
Communications with us, including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, like details about how and when you use or browse the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including from your device when you use our products, services, or websites, and through cookies and similar technologies;
From companies we hire to help us with technology or to handle your personal information for us;
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you use our Services, we may use your personal information for the following reasons:
We use your personal information to provide the Services, process payments, and complete your orders. We remember your preferences, send account updates, handle purchases and returns, arrange shipping, and let you post reviews. Your information also helps us make your shopping experience more personal and improve our Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes. This may include sending you marketing communications by email, text, or mail, and displaying online ads based on your activity, such as previous purchases or items added to your cart.
Security and Fraud Prevention. We use your personal information to check your account, process payments safely, find and stop fraud or illegal activity, protect public safety, and keep our Services secure. If you create an account, you are responsible for keeping your login details safe. We strongly recommend not sharing your username, password, or other access details.
Communicating with You. We use your personal information to help you with customer support, answer your questions, provide good service, and keep in touch with you.
We use your personal information to comply with legal obligations and respond to valid requests from law enforcement or government agencies. We may also investigate or participate in legal proceedings as required by our terms and policies.
How We Disclose Personal Information
We may share your personal information with other companies or people for reasons explained in this Privacy Policy. This may happen in situations like:
With Shopify, vendors, and other companies, we help with things like technology, payment processing, data analysis, customer support, online storage, order handling, and shipping.
With business and marketing partners to provide marketing services and advertising. For example, we use Shopify to personalize advertising with third-party services based on your activity across different merchants and websites. Our partners use your information in accordance with their privacy notices. Depending on your location, you may have the right to request that we not share your information for targeted advertising or marketing within our corporate group.
If our business is sold, merged, or goes through bankruptcy, or if we need to follow the law (like responding to official requests), to enforce our rules, or to protect the Services, our rights, or the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties located in countries other than your country of residence to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify-enhanced features that incorporate data and information from your interactions with our Store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights regarding your personal information at the Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may have links to other websites or platforms. If you visit these sites, please check their privacy and security policies. We do not guarantee or take responsibility for how these sites handle your information. Information you share in public or semi-public places, including social networks, may be seen by others. Just because we include these links does not mean we support them unless we say so on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that we delete it. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please remember that no security system is perfect, and we cannot promise complete security. Information you send us might not be safe while it is being sent. We suggest avoiding unsafe methods for sending sensitive or private information.
We keep your personal information to manage your account, provide services, follow the law, resolve problems, and enforce our rules and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below about your personal information. These rights may only apply in certain situations, and sometimes we may not be able to fulfill your request as allowed by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or your orders.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country where you live.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us at