Terms of service

Terms of service
Welcome to Cosmic Sound! When we say “we”, “us”, or “our”, we mean Cosmic Sound. We run this store and website, along with everything on it, to give you a great shopping experience (the “Services”). Cosmic Sound uses Shopify to help us provide these Services to you.
The terms and conditions below, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover topics such as warranties and our liability limits.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are old enough to use these Services in your area, and that you give us permission for any children you are responsible for to use the Services on devices you own or manage.
To use the Services, such as browsing our online store or buying products, you may need to provide us with information such as your email address, billing, payment, and shipping details. You promise that all the information you give us is correct, up to date, and complete, and that you are allowed to provide it.
You are responsible for keeping your account details safe and for everything that happens on your account. You cannot give, sell, or transfer your account to anyone else.

SECTION 2 - OUR PRODUCTS
We try our best to show our products and services accurately in our online store. However, colors or how products look may differ on your screen due to your device or its settings.
We cannot promise that the look or quality of any products or services you buy will always match your expectations or look exactly like they do in our online store.
We may change product descriptions at any time without telling you. We can also stop selling any product at any time and may limit how many of a product someone can buy or where we sell it.

SECTION 3 - ORDERS
When you place an order, you are asking to buy something. Cosmic Sound can accept or reject your order for any reason. Your order is accepted only after we confirm it. We need to get and process your payment before we can accept your order. Please check your order carefully before submitting, because we may not be able to cancel it after it is accepted. If we do not accept, change, or cancel your order, we will try to let you know using the contact details you gave us.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You promise that you are buying products for your own personal or household use, not for resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions can change at any time without notice. The price you pay will be the price shown when you place your order and will be listed in your confirmation email. Unless we say otherwise, prices do not include taxes, shipping, handling, customs, or import fees.
Prices posted in our online stores may differ from those offered in physical stores or in online or third-party stores. We may, from time to time, offer promotions on the Services that may affect pricing and are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to give us up-to-date, complete, and accurate information for all purchases. You also agree to update your account details, like your email address and credit card information, so we can process your orders and contact you if needed.
You promise that your credit card information is true and complete, that you are allowed to use the card, that your credit card company will accept the charges, and that you will pay all charges, including shipping, handling, and any taxes.

SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. Delivery times are only estimates and not guaranteed. We are not responsible for delays caused by shipping companies, customs, or other factors beyond our control. Once we hand the products over to the shipping company, they become your responsibility.

SECTION 6 - INTELLECTUAL PROPERTY
Everything on our Services, including trademarks, brands, text, images, graphics, reviews, videos, audio, and their arrangement, belongs to Cosmic Sound, its partners, or licensors, and is protected by U.S. and international laws.
These Terms let you use the Services for your own personal, non-business use only. You cannot copy, share, change, show, or use any material from the Services without our written permission. Unless we say otherwise, these Terms do not give you any rights to our or anyone else’s intellectual property. Using the Services without permission may break the law. All rights not granted to you here remain with Cosmic Sound.
Cosmic Sound’s names, logos, product and service names, designs, and slogans are trademarks of Cosmic Sound or its affiliates or licensors. You must not use such trademarks without the prior written permission of Cosmic Sound. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may get access to tools from other companies as part of the Services, but we do not monitor, control, or have any say over them.
You understand and agree that we provide these tools as is, with no promises or guarantees, and that we do not endorse them. We are not responsible for any issues that may arise when you use these optional third-party tools.
If you use these optional tools, you do so at your own risk and choice. You should make sure you understand and agree to the terms set by the third-party provider.
We may offer new features, tools, or resources in the future. These new features will also be part of the Services and will be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may have links or content from other companies or websites. We are not responsible for checking or making sure these third-party materials or websites are accurate. If you choose to visit them, you do so at your own risk.
We are not responsible for any harm or problems from your use of third-party websites or anything you buy or use from them. Please read their policies and make sure you understand them before doing anything. If you have complaints or questions about third-party products or services, contact the relevant provider directly.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
Cosmic Sound uses Shopify to help us provide the Services to you. However, when you buy something from our store, you are buying directly from Cosmic Sound. By using the Services, you agree that Shopify is not responsible for anything related to your purchases from Cosmic Sound, including any injury, damage, or loss. You agree not to make any claims against Shopify or its partners for anything related to your purchases from us.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here⁠. By using the Services, you acknowledge that you have read these privacy policies.
Because Shopify hosts the Services, Shopify collects and uses personal information about how you use the Services to provide and improve them. Information you give to the Services will be sent to Shopify and may also be shared with other companies, possibly in other countries, to help provide services to you. Please read our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you send us any ideas, suggestions, feedback, reviews, or other content (“Feedback”), you give us permission to use, change, share, and display that Feedback anywhere, for any purpose, forever, without paying you. For example, we may use your Feedback to run, improve, or promote the Services and to meet our obligations under these Terms.
You also promise that you own or have the right to share all Feedback, that you have not been paid or given anything for your Feedback, and that your Feedback follows these Terms. We do not have to keep your Feedback private, pay you for it, or respond to it.
We may, but do not have to, check, edit, or remove Feedback that we think is illegal, offensive, threatening, harmful, or breaks anyone’s rights or these Terms of Service.
You agree that your Feedback will not break anyone else’s rights, including copyright, trademark, privacy, or other rights. Your Feedback must not be illegal, abusive, obscene, or contain viruses or anything that could harm the Services or any website. You cannot use a fake email address, pretend to be someone else, or mislead us or others about the source of your Feedback. You are fully responsible for your Feedback and its accuracy. We are not responsible for any Feedback posted by you or anyone else.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on or in the Services may contain typographical errors, inaccuracies, or omissions, including product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Cosmic Sound, Shopify or users of the Services, or expose them to liability.
You also agree not to: upload or send viruses or harmful code; copy, sell, or misuse any part of the Services; collect or track other people’s personal information; send spam or try to trick people; or try to get around the security of the Services or any website. We can suspend or close your account at any time, without notice, if you break these Terms.

SECTION 14 - TERMINATION
We may end this agreement or your access to the Services at any time, for any reason, without notice. You still have to pay any amounts you owe up to the date your access ends.
The following sections will still apply even after this agreement ends: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other parts that should continue after termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information on the Services is for general information only. We do not promise it is accurate, complete, or useful. If you rely on this information, you do so at your own risk. We are not responsible for any problems arising from reliance on this information.
EXCEPT AS EXPRESSLY STATED BY Cosmic Sound, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Cosmic Sound, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 17 - INDEMNIFICATION
You agree to protect and not hold Cosmic Sound, Shopify, and our partners, employees, and service providers responsible for any losses, damages, or claims (including legal fees) caused by (1) you breaking these Terms, (2) you breaking any law or someone else’s rights, or (3) your use of the Services.
We will let you know if there is a claim you need to cover, but if we do not tell you right away, you still have to help unless it seriously harms your ability to respond. We may handle the defense and settlement of the claim at your expense, but we will not agree to anything that requires you to do something other than pay money without your consent. You must help us defend against these claims, including by providing any necessary documents.

SECTION 18 - SEVERABILITY
If any part of these Terms of Service is found to be illegal or unenforceable, that part will still apply to the extent permitted by law, and the rest of the Terms will remain valid.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
If we do not use or enforce any part of these Terms, it does not mean we give up that right.
These Terms of Service, along with any policies or rules we post on this site, constitute the full agreement between you and us and govern your use of the Service. They supersede any prior agreements or communications between you and us, including earlier versions of the Terms of Service.
If any part of these Terms is unclear, it will not be interpreted against the person who wrote it.

SECTION 20 - ASSIGNMENT
You cannot give or transfer this Agreement or your rights or responsibilities under these Terms to anyone else without our written permission. We can transfer our rights and responsibilities under these Terms without your permission or notice.

SECTION 21 - GOVERNING LAW
These Terms of Service and any other agreements for our Services are governed by the laws and courts where Cosmic Sound is based. You and Cosmic Sound agree to use these courts for any legal matters.

SECTION 22 - HEADINGS
The section titles in this agreement are just for convenience and do not affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We can update, change, or replace any part of these Terms of Service by posting updates on our website. You should check our website from time to time for changes. We will let you know about important changes required by law, and those changes will take effect on the date stated in the notice. If you continue using the Services after the changes are posted, you accept the new Terms.

SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at contact@singingbowlexport.com